{"id":56,"date":"2020-08-04T22:01:51","date_gmt":"2020-08-04T22:01:51","guid":{"rendered":"http:\/\/dumas.poltekkesdepkes-sby.ac.id\/?page_id=56"},"modified":"2025-05-08T05:06:10","modified_gmt":"2025-05-08T05:06:10","slug":"alur-pengaduan","status":"publish","type":"page","link":"https:\/\/dumas.poltekkes-surabaya.ac.id\/?page_id=56","title":{"rendered":"1. Sekilas tentang Pengaduan Masyarakat"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"595\" src=\"http:\/\/dumas.poltekkes-surabaya.ac.id\/wp-content\/uploads\/2025\/05\/pengaduan.png\" alt=\"\" class=\"wp-image-102\" style=\"width:491px;height:auto\" srcset=\"https:\/\/dumas.poltekkes-surabaya.ac.id\/wp-content\/uploads\/2025\/05\/pengaduan.png 842w, https:\/\/dumas.poltekkes-surabaya.ac.id\/wp-content\/uploads\/2025\/05\/pengaduan-300x212.png 300w, https:\/\/dumas.poltekkes-surabaya.ac.id\/wp-content\/uploads\/2025\/05\/pengaduan-768x543.png 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/figure>\n\n\n\n<p>Dumas atau Pengaduan Masyarakat di Poltekkes Kemenkes Surabaya adalah sarana bagi masyarakat untuk menyampaikan keluhan, saran, atau kritik terkait pelayanan kesehatan di lingkungan Poltekkes Kemenkes Surabaya.&nbsp;Dumas bertujuan untuk meningkatkan kualitas pelayanan dan pembenahan manajemen di Poltekkes Kemenkes Surabaya.&nbsp;<\/p>\n\n\n\n<p>Cara Menyampaikan Dumas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Layanan Dumas Poltekkes Kemenkes Surabaya:<\/strong> Anda dapat menghubungi whatsapp melalui nomor 0896-0164-6962.&nbsp;<\/li>\n\n\n\n<li><strong>Situs Web Poltekkes Kemenkes Surabaya:<\/strong> poltekkes-surabaya.ac.id.&nbsp;<\/li>\n\n\n\n<li><strong>Pengaduan Terpadu di Poltekkes Kemenkes Surabaya:<\/strong> Peraturan Menteri Kesehatan menetapkan prosedur dan mekanisme penanganan pengaduan masyarakat, termasuk melalui tim penanganan pengaduan terpadu.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Contoh Dumas yang Bisa Disampaikan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keluhan terkait pelayanan di Poltekkes Kemenkes Surabaya.<\/li>\n\n\n\n<li>Saran untuk perbaikan fasilitas Poltekkes Kemenkes Surabaya.<\/li>\n\n\n\n<li>Kritik terhadap kebijakan Poltekkes Kemenkes Surabaya yang dirasa kurang efektif.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<p>Penyelesaian Dumas:<\/p>\n<\/div>\n\n\n\n<p>Penyelesaian Dumas di Poltekkes Kemenkes Surabaya akan dilakukan sesuai dengan ketentuan peraturan perundang-undangan yang berlaku, meliputi tindakan administratif, tuntutan perbendaharaan dan ganti rugi, tindakan perbuatan pidana, tindakan pidana, atau perbaikan manajemen.&nbsp;Hasil penanganan Dumas akan dipantau untuk memastikan kualitas pelayanan dan pembenahan manajemen.&nbsp;<\/p>\n\n\n\n<p>Informasi Tambahan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Poltekkes Kemenkes Surabaya juga memiliki halaman khusus untuk pengaduan masyarakat, termasuk informasi tentang bagaimana menyampaikan pengaduan.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dumas atau Pengaduan Masyarakat di Poltekkes Kemenkes Surabaya adalah sarana bagi masyarakat untuk menyampaikan keluhan, saran, atau kritik terkait pelayanan kesehatan di lingkungan Poltekkes Kemenkes Surabaya.&nbsp;Dumas bertujuan untuk meningkatkan kualitas pelayanan dan pembenahan manajemen di Poltekkes Kemenkes Surabaya.&nbsp; Cara Menyampaikan Dumas: Contoh Dumas yang Bisa Disampaikan: Penyelesaian Dumas: Penyelesaian Dumas di Poltekkes Kemenkes Surabaya akan [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-56","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dumas.poltekkes-surabaya.ac.id\/index.php?rest_route=\/wp\/v2\/pages\/56","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dumas.poltekkes-surabaya.ac.id\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dumas.poltekkes-surabaya.ac.id\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dumas.poltekkes-surabaya.ac.id\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dumas.poltekkes-surabaya.ac.id\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=56"}],"version-history":[{"count":9,"href":"https:\/\/dumas.poltekkes-surabaya.ac.id\/index.php?rest_route=\/wp\/v2\/pages\/56\/revisions"}],"predecessor-version":[{"id":124,"href":"https:\/\/dumas.poltekkes-surabaya.ac.id\/index.php?rest_route=\/wp\/v2\/pages\/56\/revisions\/124"}],"wp:attachment":[{"href":"https:\/\/dumas.poltekkes-surabaya.ac.id\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}